INFORMATION WE COLLECT
1. Information you provide to us
We collect certain information that you provide directly to us.
(a) For all users:
Customer Service Inquiries. If you communicate with our customer service representatives (“Team”) by email, you are required to provide your email address and the name associated with that email address. Whenever you communicate with our customer service (“Team”) representatives, you will be asked to provide a brief description of the issue.
Email List, Newsletters & Promotions. To join our email list to access newsletters or information on special promotions, you must provide us with your email address.
(b) For Students, Members, and Subscribers of Avatar Armory and Eden Lodestone.
To access the Avatar Armory and Eden Lodestone memberships, subscriptions, and courses, you must become a “Member, Subscriber, and/or Student” by enrolling in the memberships, subscriptions, and courses and provide certain personal and financial information, such as name, email address, phone number and mailing address, as well as financial information including your credit card details.
As part of the process, you will be assigned a log-in and password which will be required to access any membership, subscriptions, and courses for both Avatar Armory and Eden Lodestone. You may change your password at any time.
(c) For Members of Avatar Armory and Eden Lodestone (this includes Tribe of Eden TV, Soulation TV, and Hard Body God(dess), VIP Groups, and Eden Codex.
To access certain content, you must purchase a Subscription and/or Membership to become a “Member and/or Subscriber”. To do so, you must purchase access to those Memberships and Subscriptions and provide certain information, including name, email address, phone number and mailing address, as well as financial information including your credit card details.
(d) When making a purchase
To make a purchase through the store located at https://avatararmory.com/shop and https://edenlodestone.com/shop you must create an account and become a “Registered User”. You will be provided with login and password information. You may update your password at any time.
2. Information Collected When You Use our Websites, Services, and Products
For all users
(a) Technical and Usage Information
When you access or use the Websites, Services and Products, web servers automatically collect certain information about your visit to a website, including your Internet Protocol (“IP”) address. IP addresses are unique numbers assigned by Internet Service Providers (“ISP”) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, may not identify you, but may do so when combined with other data. When you visit the websites, we may collect technical information, which may include the address of the websites that you visited before visiting the websites, the pages of the websites that you visit, the browser you used to view the websites, the search terms you entered on the websites, and other such technical data.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. You can still visit our Websites and browse through even if you disable your cookies. Please consult your browser’s Help Menu for instructions.
Like most websites, if you turn your cookies off, some of our services may not function properly.
(c) Device Information.
We collect information about the device(s) you use to access our Websites, Services and Products, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
PURPOSES FOR COLLECTING YOUR INFORMATION
We may collect and use personal information for the purposes identified at the time of collection, as otherwise, permitted or required by applicable law, or for any of the following purposes:
To establish, maintain and manage our relationship with you so that we can provide you with Services, Products, and/or seamless access to our features;
To comply with our legal obligations and regulatory requirements;
To develop and manage our business and operations;
For billing, accounting and debt collection services relating to the Services and Products;
To facilitate payment for the use of the Services and Products;
To respond to your questions and concerns;
To detect and protect us and you from error, negligence, breach of contract, fraud, theft or other illegal activity, and which may include sharing personal information with our insurers;
To create aggregate information for analytics purposes, including to analyze the success, effectiveness, usability or popularity of the Services and Products;
For internal, external and regulatory audit purposes; and
To correct technical problems and malfunctions related to the Services and Products
We may contact you based on the information you provide online in connection with the Services, Products, or use the information in connection with the performance of the Services and Products.
If you give us your permission or otherwise “opt-in”, we may also use personal information for marketing and promotional purposes. We will give you an opportunity to “opt-in” at the time our request for your personal information is made. Please note, however, that under certain circumstances, if you initially do not choose to “opt-in” or if you later “opt-out,” you may not be eligible for certain benefits or Services and Products for which personal information is required.
HOW YOUR INFORMATION IS DISCLOSED OR SHARED
1. How you may share your information
Certain features of the Service and Products allow users to make some information available to others. Please think carefully about what you share with others as this information will be available over the internet and will not be kept confidential. If you post personal information on or through our Services and Products, please be aware that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post on the Service and Products and have no control over how such third parties may use your information. You disclose such information at your own risk. We strongly suggest that you never post your last name, address or telephone number to our Services and Products.
2. How we share your information
We may disclose personal information in the following circumstances:
To investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the Services and Products;
To meet or comply with any applicable law, regulation, legal process, audit or enforceable request from a government agency or regulatory body;
In connection with a bankruptcy proceeding or the sale, merger or change of control of Avatar Armory and Eden Lodestone; and
In the event of a merger, acquisition sale or reorganization, or the potential thereof, we may disclose information about you to the extent the personal information is necessary to carry on the business or activity that was the object of the transaction. In the event of a completed transaction, notice will be given to affected users.
We may retain third-party service providers, such as cloud storage services, to help us provide the Services and Products to you. We may need to transfer your personal information to these third-party service providers. We use contractual means to ensure these providers provide safeguards that are comparable to our own while your personal information is in their possession. These service providers make no independent use of your personal information.
We may engage third-party external servers as well as other external services, including cloud services and cloud compatible servers. We may use third-party service providers or cloud hosting located outside of the United States. By using the Service and Products, you understand your information may be transferred outside the jurisdiction in which you live. You understand that if your information is processed in a foreign country, it may be subject to foreign laws and accessible to law enforcement and national security authorities within that jurisdiction.
PRIVACY OF CHILDREN
You must be at least 18 years of age to use the Service and Products. We do not knowingly collect personal information directly from anyone under the age of 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children, we will take reasonable steps to locate and remove that information from our servers and records.
By using the Services and Products, you assume the risk of an unauthorized security breach. Even though we take prudent and reasonable measures to secure your personal information, our servers, and our physical premises, we cannot guaranty that our efforts will be completely effective.
EMAIL COMMUNICATION OPT-OUT
We include detailed unsubscribe/opt-out instructions as appropriate. If you need further assistance with unsubscribing or opting-out of any of the Services and Products, email customer service firstname.lastname@example.org or email@example.com for assistance.
At our discretion, we may determine that your lack of engagement in the Services indicates your desire to opt-out of the Services. For example, you may be removed from our email list if you have not opened an email from us for a certain period of time. You may opt-in again at any time.
CONSENT TO TRANSFER
The Service is operated from the United States. If you are located outside of the United States, be aware that any information you provide to us will be transferred to the United States. By using our Services, participating in any of the Services and Products and/or providing us with your information, you consent to this transfer.
LINKS TO OTHER WEBSITES
RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
We will store personal information collected via the Service and Products only as long as it is necessary for the purposes for which the information was collected. Thereafter, we will keep your information for a reasonable time in accordance with our standard procedures to comply with our legal obligations, to resolve disputes, prevent fraud and abuse and to enforce our agreements, or as necessary for archival/audit purposes.
Even if we delete some or all of your personal information, we may continue to create, retain or use aggregate or anonymous data.
KEEPING INFORMATION ACCURATE / ACCESS AND CORRECTION
It is important that your personal information held by us is accurate and complete so that we can provide you with good Services and Products. We ask that you keep us informed of any changes, such as a change of address, telephone number or email address, or changes to your payment information to ensure there is no interruption in your Services and Products.
You have the right to access and correct the information we have about you after we have received your written request and authenticated your identity. Subject to legal restrictions or specific rights of refusal, we will inform you of the existence, use and disclosure of personal information relating to you and give you access to that information.
Despite our efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect, or incomplete, let us know. If we agree, we will make the corrections and will make reasonable efforts to communicate these changes to other parties with whom we shared the information.
If you have any questions and concerns relating to our handling of your personal information, please direct them to our privacy officer listed below. We may need to ask you for personal information to verify your identity.